Virtual Advocate Services

Page Index

What is the TMG Virtual Advocate?
How does the TMG Virtual Advocate work?
Instructions for Submitting an Inquiry
Inquiry Submission Form


What is the TMG Virtual Advocate?

The Virtual Advocate was first introduced as a low cost, immediately accessible way to obtain support for solving the business problems of healthcare providers. This service was reintroduced in 2007 to better meet the needs of our clients. The Marrell Group recognizes that many consumers have unscheduled and intermittent support needs which lend themselves to submitting a detailed question or problem online whenever the need arises. TMG does not operate a phone bank so this is one more way to get your information submitted immediately.

TMG offers the services of a network of experts, including other qualified individuals, with a quick turnaround (users can select from standard 3 business day service or a rapid 24 hour turnaround) for receiving an e-mail response. If follow-up recommendations are needed, simply check the box indicating you are making a resubmission, and we will contact you if needed. If you need more intensive assistance, can also submit a request for TMG to contact you.



How does the TMG Virtual Consultant service work?

Using the Virtual Consultant is a simple four-step process (see below). After submitting some background information and selecting the timeframe for a response, a detailed description of the problem or issue you would like to have addressed (up to 500 words) is submitted. TMG will generate a response of similar length using the resources within our group. The response will be formatted and reviewed by TMG management before sending it to your e-mail address. We will also attach any additional references or links to references that might be useful.

Please note that the expert(s) within The Marrell Group who generate the response will not be identified to you – and you will not be identified to them. In this way all responses are completely anonymous and objective. Marrell Group management will direct each request to the appropriate members of our group and will not use a particular expert if we feel a conflict of interest is created. Each problem is addressed in a collaborative fashion and may involve input from more than one expert. We monitor and track every submission and response and can direct your follow-up questions to the same expert(s) or to different experts at your request.


Instructions for Submitting an Inquiry

There is a simple three-step process:

  1. Register by answering a few client profile questions including your contact information. (Name, Address, Phone, E-mail)

  2. Identify the timeframe and the type of response

    a) STANDARD RESPONSE - 3 business days
    b) Contact me

  3. Submit your inquiry

    Be as concise as possible since the quality of the response is impacted by how clearly the problem is stated. Include any relevant background information.



Consumer Inquiry Submission Form

Please fill in the form below to use the Virtual Advocate or CLICK HERE to e-mail us.
Required fields are marked by *. If required information is not submitted we will contact
you before processing your inquiry.

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First Name*

Last Name*

Street Address*

City*

State*

Zip*

Phone

Email*

Response time you need*
Payment Method*

Checking here indicates this is a resubmission - you want another opinion from additional experts

Consumer Inquiry - Submit your question
(Please limit to 500 words - be as specific as possible)
NOTE: Please DO NOT identify the names any patient(s). Identifying the patient(s) and releasing their information to a third party can be a violation of federal HIPAA regulations. TMG has a HIPAA release form available upon request if it is necessary to identify the patient and/or initiate ongoing consumer advocate services.


Liability Statement

The Virtual Advocate service provides expert advice in response to the information submitted. Users make their own final decisions after considering many related factors and alternatives that may not be known to TMG. The advice obtained from the Virtual Advocate should be used only as an aid the user. The Marrell Group assumes no liability for decisions made by users of the TMG Virtual Consultant service. TMG has directed users to never submit information identifying patients in order to avoid an unauthorized sharing of protected Private Health Information (PHI). Sharing PHI requires prior written consent from the patient. Should users intentionally or inadvertantly submit PHI using this service, TMG assumes no liability for having protected information in its possession.

Privacy Statement

TMG has a policy of protecting the confidentiality of all client and patient-specific information. Every member of The Marrell Group is subject to a strict confidentiality standard. The Marrell Group makes every effort to comply with privacy laws including current HIPAA regulations and requirements. TMG regards all information collected as private. Information supplied by users will only be used for administrative and professional services purposes. Under no circumstances will we reveal, sell or distribute private or personal information to a third party outside of TMG's professional services network unless prior approval is obtained from the user(client). PLEASE NOTE: When information is submitted over the Internet, the possibility exists for information to be acquired by other parties either maliciously or by accident. TMG will maintain the confidentiality of all client information in its possession but we assume no liability for the actions of other parties who may seek to acquire information without our knowledge.

I have read and I do understand the Liability and Privacy Statements:*


 


 
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